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金祥羽电缆集团有限公司

联系人:林小姐 13543262630

电 话:400-838-8386

网   址:www.fjlanqiao.com

传   真:0755-28070029

地   址:圳市宝安区松岗街道碧头第二工业区金祥羽电缆


服务承诺

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金祥羽服务承诺:

一、质量管理体系要求:

  质量方针:满足客户需求,追求品质卓越,追求科技创新,创造深圳金祥羽品质。

  质量目标:成品逐批检验合格率达99%,顾客服务满意率达100%。

二、产品制造标准及质量保证:

  严格按国家或行业标准组织生产,最大限度满足顾客特殊要求;

      1、售前服务:

  对顾客的来电、来函、来访热情接待,周到服务,对顾客的质疑认真解答,协助解决;按顾客要求可派出技术人员到工程现场协助勘察电缆敷设环境、电缆选型及安装指导。

  2、售中服务:

  产品生产期间,可接受或邀请顾客现场监督。允许顾客相关人员直接参与产品的设计、生产、检验,让其进一步了解产品的性能。保证产品质量符合国家标准或行业标准的规定和合同要求。严格按合同要求保质、保量、按时交货。

  3、售后服务:

  (1)提供的产品各项性能符合国家标准、有关行业标准及顾客要求;

       (2)产品交货后,顾客验收过程中,如出现与合同要求不符情况,接到通知后2小时内作出答复并处理意见;

  (3)产品履行“三包”;

  (4)为顾客安装和调试提供技术指导;

    (5)为顾客长期提供热情、周到的服务,接到用户要求后,快速作出顾客反应;(6)为顾客提供永久性咨询服务,有问必答。


电线电缆厂家



First, the quality management system requirements:

Quality: to meet customer needs, the pursuit of excellence in quality, the pursuit of scientific and technological innovation, and create the quality of Shenzhen Jin Xiang Yu.

Quality objectives: finished product batch inspection pass rate of 99%, customer service satisfaction rate of 100%.

Second, product manufacturing standards and quality assurance:

In the practice according to national or industry standards of production, the maximum meet the special requirements of customers;

1, pre-sale service:

Customer calls, letters visit visit the warm reception, attentive service, the customer's question carefully answer to help solve; compliance to customer requirements can send technical staff to the project site to assist the investigation of cable laying environment, cable selection and installation guidance.

2, the sale of services:

During the production period, customers can accept or invite on-site supervision. Allowing customers to directly participate in the product design, production, testing, let it further understand the product performance. To ensure that product quality in line with national standards or industry standards And contract requirements. Strictly in accordance with the requirements of the contract quality, security, on time delivery.

3, after-sales service:

(1) to provide the performance of the product in line with national standards, the relevant industry standards and customer requirements;

(2) after the delivery of the product, the customer acceptance process, if there is inconsistent with the requirements of the contract, received statement within 2 hours after the reply and handle the views;

(3) product performance "Three Guarantees";

(4) to provide technical guidance for customer installation and commissioning;

(5) for the customer to provide long-term enthusiasm and thoughtful service, received the user request, the rapid response to customers; (6) to provide customers with long emergency services, Insider.

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